Privacy Policy

1. Introduction

Cooke & MacKenzie LLC ("we," "our," or "us") is a limited liability company registered in the State of Delaware, USA. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, enquire about our services, or travel with us.

We serve clients internationally, including from the United States, Ireland, and the United Kingdom. Where applicable, we are committed to compliance with the General Data Protection Regulation (GDPR) and UK GDPR in our handling of personal data belonging to EU and UK residents.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the website.

2. Information We Collect

We collect information in the following ways:

a) Personal Information

We collect personal information when you:

• Enquire about a trip or request a quote

• Make a booking or submit a deposit

• Contact us by email, phone, or via a website form

• Sign up to receive updates or promotional communications

• Participate in surveys or provide feedback

The personal information collected may include your name, email address, phone number, mailing address, travel preferences, and payment details where relevant. Please note that Cooke & MacKenzie does not store card payment data. Where bank transfer is used, only the information necessary to process your payment is handled.

b) Non-Personal Information

We automatically collect certain non-personal information when you visit our website, including your IP address, browser type and version, device type and operating system, pages visited, time spent on the site, and how you arrived at our website. This information is used for analytics purposes only and is not linked to your personal identity.

c) Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, personalise your experience, and analyse traffic. You can modify your cookie preferences in your browser settings at any time.

3. How We Use Your Information

We use the information we collect to:

• Plan, book, and manage your travel itinerary

• Respond to enquiries and provide customer support

• Process payments and maintain financial records

• Send promotional materials and updates, where you have provided consent

• Improve our website and the services we offer

• Prevent fraud and meet our security obligations

• Comply with applicable legal and regulatory requirements

We will only send you marketing communications where you have given your consent to receive them. You may withdraw this consent at any time by contacting us at travel@cookemackenzie.com.

4. Sharing & Disclosure of Information

We do not sell or trade your personal information. We may share it in the following circumstances:

• Travel Suppliers: In order to fulfil your booking, we share relevant personal information — such as your name, contact details, and travel dates — with our trusted suppliers, including hotels, transport providers, golf courses, and experience operators. This sharing is limited to what is necessary to deliver your trip.

• Service Providers: We may share data with trusted third parties who assist in operating our website, marketing, and customer communications.

• Legal Requirements: If required by law or regulation, we may disclose your information to comply with legal processes or enforce our policies.

• Business Transfers: In the event of a merger, sale, or change of business ownership, your information may be transferred as part of that process. We will notify you in advance where possible.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. However, no online platform can guarantee absolute security, and we encourage clients to exercise care when sharing personal information online.

6. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data ("right to be forgotten")

• Withdraw consent for marketing communications at any time

• Restrict or object to certain types of data processing

• Request a portable copy of your personal data

EU & UK Residents: If you are based in the European Union or United Kingdom, you have additional rights under GDPR and UK GDPR respectively. You may also have the right to lodge a complaint with your national data protection authority — such as the Data Protection Commission (Ireland) or the Information Commissioner's Office (UK) — if you believe your data has been handled unlawfully.

To exercise any of your rights, please contact us at travel@cookemackenzie.com. We will respond to all requests within 30 days.

7. Third-Party Links & Services

Our website may contain links to third-party websites, including travel suppliers, insurance providers, and booking platforms. We are not responsible for the privacy practices of those websites and encourage you to review their own policies before submitting any personal information.

8. Retention of Data

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy. As a general guide, booking and financial records are retained for a minimum of seven years in line with standard accounting and legal requirements. Marketing data is retained only until you withdraw your consent. You may request deletion of your data at any time by contacting us at travel@cookemackenzie.com.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or applicable law. Any updates will be posted on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us:

Cooke & MacKenzie LLC Email: travel@cookemackenzie.com